Lack of staff diligence

Friday 6th November i authorized the go ahead of my bond grant and for attorneys to be appointed. Monday morning i follow up and NOTHING was processed. I re-iterate to please appoint attorneys in George and they confirm to make a note on the system. Tuesday afternoon i receive an sms with appointed Attorneys in Hoedspruit?? I call immediately and it is confirmed it should have been George and \they don't know why attorneys were appointed in Hoedspruit". LACK OF STAFF DILIGENCE AND PROFESSIONALISM. The matter gets re-assigned to reappoint the correct attorneys in George and i am told another 48 hours. I call yesterday to follow up and the matter gets \""escalated\"". I call again this morning and the matter gets \""escalated\"" again. I am told the request is sent to their \""back office\"" and there is nothing they can do. It has been 6 days now that the correct requested Attorneys are still not appointed?? and NOBODY can assist me any further. I was told 48 hours to appoint Attorneys therefore Monday 9 Nov??! I am living with friends in the interim because i cannot move in until bond documents are signed and all Standard bank can say is it has been sent to \""back office\"" and \""Escalated\"" ."""