Lack of service to incorrect delivery

First Standard bank cancel my access bond without any notice. In order to restore I need to open a standard bank account. This takes two visits to the Stellenbosch branch and about five hours. <br> Sending required documents to the bond team from this branch resulted as follows.<br> Client service agent said it will take about 5 working days. He will cantact me. No, he didn't.<br> I call bond call centre only to find they require fica document from some company and person completely unrelated. They 'escalate' this and will call me before end of business. No call once again. Couple days pass and I call again with a lady confirming first ALL that has happened as if I'm not aware just to tell me someone will contact me before end of business.<br> It has been almost three weeks since start of this whole process and wonder sometimes what the REAL cost of banking is if I have to bill them for my efforts and their negligence as I provided all document during my first visit.