Lack of Service, Responses & Feedback

My mother changed from savings to cheque account at the end of April. As she is pensioner, over 55, this option was supposed to be beneficial to her (as per Standard Bank). However, the service to date was shocking. <br> <br> First of all, the account was blocked by the bank's IT dept and the card order was stopped. After numerous calls, visits and begging for service, the account was unblocked. But she still does not have a card. It is now 10 days since our last visit to the branch, filling out a form, again, and still no card. I have, again, called, left messages and again, no feedback.<br> <br> My parents have been clients of Standard Bank since 1940 and it is the first time my she feels helpless! <br> If I had a say, I would change all her accounts to another bank today!