Lack of service from Std Bank

I am writing to express my utter disappointment and dissatisfaction with the service I have received from Standard Bank regarding the handling of my hacked account.

On the 1st of December 2024, I noticed that my account had been compromised and immediately reported the issue to the bank. The same day, I went to the police station, obtained the necessary affidavits, and submitted them to the bank as per the required process.

I followed up the very next day to confirm receipt of the documents and was advised that I would receive confirmation if they had not been received. However, when I followed up again today, I was informed that no action has been taken on my case because there are "other cases" and the bank is "still within its turnaround time."

This response is completely unacceptable. I trusted Standard Bank to act promptly and decisively to protect my financial interests, especially in such a serious matter as account *****. Instead, I have been met with delays and indifference, leaving me highly frustrated and vulnerable.

I demand immediate action on my case and a clear explanation for the delay. Furthermore, I expect an assurance that my funds will be secured, and I urge the bank to review its processes to ensure such unacceptable delays do not occur in the future.