kY
karen Y
1 reviews | Active since Oct 2013
09 May 2023, 12:22
Lack of service from standard bank home loan division
I have phoned the home loan division several times to get a settlement value on my property, I was advised to email my query to ***. The email was sent on the 14th of April and still no response. All I require is a settlement value as my property is going to be auctioned and I require the figure as I have a buyer before the auction.This is a matter of urgency, surely there should be an office that deals with matters urgently. Bond account number ***
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
09 May 2023, 12:26Dear Karen
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 May 2023, 12:26
Official
Dear Karen
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 May 2023, 07:46Good day Karen
Our Home Loans team tried reaching out to you yesterday.
Please confirm if you managed to respond to the email sent.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our Home Loans team tried reaching out to you yesterday.
Please confirm if you managed to respond to the email sent.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2023, 07:46
Official
Good day Karen
Our Home Loans team tried reaching out to you yesterday.
Please confirm if you managed to respond to the email sent.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Our Home Loans team tried reaching out to you yesterday.
Please confirm if you managed to respond to the email sent.
Looking forward to your response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 May 2023, 16:03Good day Karen
Please be advised that our Home Loans team has tried reaching out to you since yesterday to no avail.
There is also an email sent, kindly review and respond accordingly.
Our team will continue to contact you until matter is finalized.
Please respond urgently to the emails sent.
Kindest regards
Standard Bank Hello Peter Team
***
Please be advised that our Home Loans team has tried reaching out to you since yesterday to no avail.
There is also an email sent, kindly review and respond accordingly.
Our team will continue to contact you until matter is finalized.
Please respond urgently to the emails sent.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 May 2023, 16:03
Official
Good day Karen
Please be advised that our Home Loans team has tried reaching out to you since yesterday to no avail.
There is also an email sent, kindly review and respond accordingly.
Our team will continue to contact you until matter is finalized.
Please respond urgently to the emails sent.
Kindest regards
Standard Bank Hello Peter Team
***
Please be advised that our Home Loans team has tried reaching out to you since yesterday to no avail.
There is also an email sent, kindly review and respond accordingly.
Our team will continue to contact you until matter is finalized.
Please respond urgently to the emails sent.
Kindest regards
Standard Bank Hello Peter Team
***