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MW
Maxine W

1 reviews | Active since Dec 2020

15 Oct 2024, 14:33

Lack of Service from Standard Bank ***** Department

On the 14th of June Standard Bank ***** Department contacted me regarding a *****ulent transition.

I am VERY GRATEFULL for this.

I was promise they will look into the matter and do the necessary reversal back into my account.

I have called their ***** Department 5 times. Each time they promised to call back I AM STILL WAITING FOR A CALL BACK

I have emailed them 3 times. I HAVE HAD NO RESPONSE TO MY EMAILS

The last time I called them was the 11th October and the agent agreed that this was pass the due date to respond to this type on enquiry.

I have been a client of Standard bank over 30 years and I am appalled at the service regarding this issue

0
Replies (3)
Standard Bank
Standard Bank's reply15 Oct 2024, 15:02
Official
Good day Maxine.

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply22 Oct 2024, 11:01
Official
Good day Maxine. 

Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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MW
Maxine W's update22 Oct 2024, 11:02
Reviewer Update
A big THANK YOU TO Gorden Bila FOR FOLLOWING THROUGH AND FOLLOWING UP ON MY ENQUIRY. THIS IS CLIENT SERVICE