Lack of Service from Standard Bank

<p>I have had the most shocking (well lack of) service from Standard Bank. I have had multiple errors on my homeloan application, no response to escalation on emails, not even acknowledgement of email receipt. Facebook posts with promises that someone would contact me yet not one does. No response from the complaint and resolution centre. Now they have taken money off my account without my permission which I have asked to be corrected and STILL no response. In addition, every day I speak to a different call centre agent, who gives me a different story. Every day there is another issue and another delay with some of the most ridiculous excuses I have ever heard. Each time having to wait 45 minutes on the phone, waiting for supervisors and getting cut off. No detail on the conversation the next time I call. More errors. More frustration. Who do I need to contact in standard bank to get this sorted? It is unprofessional and frankly unacceptable.</p> <p> </p>