Lack of service delivery

I tried withdrawing an amount of a R1000 from my standard bank credit card but the money wasn't dispensed on the 31/07/2015 in china mall. On the same day I went to the clear water branch to report the incidence and I was told the money should reflect back into my account within 24 hours. Yesterday I went to the branch again as the amount is still not reflecting and I was helped by a lady called bonny Zunaid and tells me the issue could take up to 4/5 weeks to be resolved. I am no longer prepared to go inside the branch for this matter can my money please be reversed back into my account.