Lack of service! Bad Service

There's an access save account that was closed 9 days ago, the consultant said the few rands that were in the account will be refunded to my current account. I am still waiting. When I call the call center, I'm being transferred from one dept to another. As I am typing this review, I am on 20 minutes hold, waiting for a consultant to answer. I need to know what happened to the funds, it may be little but it is my money.