Lack of service at Bayside Branch

After spending about 50mins in total trying to get through (telephonically) to Standard Bank yesterday, I was informed via Facebook, that what I needed could only be done at my nearest branch - something that could have been added to the website, but that's not what this complaint is about.

I arrived at the Bayside Branch, round about 4. The bank was not very busy, and the desk at the entrance was unattended, so I just walked in looking for someone to help me. I approached a desk and had to walk right up to the lady behind it before she even acknowledged me. Without even greeting me, or a smile, I was immediately asked if I have a ticket. I was not entirely sure what she was referring to, but I also know that most banks have a ticket system, but they also have a machine that is visible or someone at the entrance helping people... I told her that there was no one at the desk, and she rudely informed me that I still needed a ticket in order for her to help me. Keep in mind the bank was kind of empty, en she was not helping anyone. There were three counters, two had people behind it, and one was busy, so she was the only one available.

I then walked back to the entrance, and there was still no one there. After about a minute, a lady approached, and again, without even really listening to what it was I needed, she turned around, while I was still speaking, and left. She came back with a guy - still not sure who or what he was, but he kind of listened to me, and then took me to a counter - the same counter I went to. With the same rude lady behind it.

This time I had a ticket, so she helped me. I asked for her name, and she took her name tag out of the drawer.

My issue was not a big issue, and I did not have a real problem going in, but I can't cope with rude people. And she was rude.

If you go through all the trouble of implementing a system, stick to it.