lack of service an performance

This what we experiencing in the branches of Standard Bank is un acceptable we have been waiting over two hours for assistance from a consultant were half of the stuff is wondering around I'm here to address the over draft that has been accuring for over two years while unemployed. im been a victim of ***** thru standard bank stuff which has not been addressed to the client while all of this happening on standard banks watch with no assistance from the branch true incompetence!!!!