RG
Robert G
1 reviews | Active since May 2020
08 May 2020, 11:20
LACK OF SERVICE
I have been waiting almost 2 years for Standard Bank to reopen a non residential blocked bank account. I have filled in all the documents required on more than one occasion. Documents they require have been couriered from Australia to Standard Bank with proof of receipt 3 times. I get pushed from pillar to post, with no joy from them at all! How does a bank lose documentation? one day I get an e mail stating they have received all documents and the next day another e mail to say they have not got the documents. What is going on Standard Bank ?!! Please just sort this account out!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 May 2020, 16:30Dear Robert Grigoratos
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 May 2020, 16:30
Official
Dear Robert Grigoratos
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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RG
Robert G's updateReviewer Update
12 May 2020, 08:53Thank you for reply.
It’s Tuesday 12 May 8:52am. Let’s see how long you take to follow up.
It’s Tuesday 12 May 8:52am. Let’s see how long you take to follow up.
RG
Robert G's update12 May 2020, 08:53
Reviewer Update
Thank you for reply.
It’s Tuesday 12 May 8:52am. Let’s see how long you take to follow up.
It’s Tuesday 12 May 8:52am. Let’s see how long you take to follow up.
Standard Bank's replyOfficial
15 May 2020, 13:53Hello Robert
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply15 May 2020, 13:53
Official
Hello Robert
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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