Lack of service

I had made a wrong payment while paying for my daughters school school who started grade 1, the account number which I typed was 17000 and standard bank successfully accepted the payment. I contacted Absa to get assistance and reversing my payment and I received feedback back that standard bank is unable or unwilling to reverse my payment. I went to a branch and I showed them the account number and I was told this was not a valid account and they couldn’t help me. Now I had to pay my daughter’s fees twice because I didn’t want her to be turned away from the school. The treatment from standard bank was heart breaking and the fact that I was turned away without any assistance from their branch is sad.

When I called their customer care I was also told that most people don’t follow up on cases like this because a lawyer might even cost more than the money you payed in error which means as a standard bank customer I have to accept a loss.