Lack of service

Standard Bank at Randpark Ridge Mall is a new branch that has opened recently. <br> Monday 29th June, my Mom and I decided to do our banking at the new branch. We arrived early at 8h50, as it was month end. The branch eventually opened late, with 6 people standing waiting outside. <br> My Mom then went to the Enquires counter and everyone else went to the tellers. Only the middle teller was open, but he couldn't assist anyone as he was counting money. After approximately 10 minutes, there was still no teller open, no explanation and the queue was getting longer. Eventually a staff member came round to everyone in the queue and started removing people from the back of the queue to assist them with cheque deposits at the ATM instead. By now the teller that was counting money had put the blind down. Eventually the teller to the left opened and helped two people in front of me. When it was my turn, the same staff member that was assisting people at the ATM, came to the front of the queue with a guy that had been behind me and told the guy that he must go next. She then said that she could not assist him at the ATM.