Lack of service

Thank you for showing me that I am just nothing but a number to Standard Bank. I notified Standard bank on twitter on Monday about my issue and Tuesday I was advised that someone will call me and I am still waiting. I don't know who is in charge of your Twitter account but that person has no sense of customer service, he or she is ignoring me now.

I sent an email to your Branch in Protea Gardens advising on the issues that I have with collecting a card. It's over 30 days and still no response from the branch manager. I work from home and it is a bit difficult to collect my card during lunch because of the long ques.

I decided to call the call centre, asked if it can be delivered to my home address , I did not get the name of the lady that took my call, seemed a bit unsure of my request. She advised that she needs to confirm something (the consultant kept on hold for quite some time ) The call ended and the lady that I spoke to did not even have the decency to call me back. I loaded R200 airtime and it was gone on that one call as I was sent from pillar to post and all i need is for the replacement card to be delivered to my home address. Is that too much to ask for?