JK
Jabulani K

1 reviews | Active since Jun 2013

25 May 2015, 13:57

Lack Of Service

Moving bank accounts, I went to SB Malvern, ATM outside didntn have envelops to force people to deposit inside, I go inside branch is full of envelops but noone is filling them outside or its intentional.I am force to deposit to myself inside, time delays and more costly benefiting SB. I complain this inside to Itumeleng a teller. <br> I use secure message to complain, David Matuludi, escalates for superior who calls me and asks I address with Branch Manager that clearly I am complaining about, so obviously nothing is done.<br> I cant be with a bank that practices day light ******* and at any given opportunity takes advantage of clients. Deposit envelops are there why is no one replenishing them, intentional or incompetence that not being managed. It cost me a fortune to deposit money to myself. Even after I said I moving banks no one seems to care.

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Replies (1)
Standard Bank
Standard Bank's reply26 May 2015, 09:34
Official
Hello khumalojabu,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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