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hamu P
1 reviews | Active since Oct 2015
06 Oct 2022, 18:08
Lack of Service
@StandardBankZA this is the worst service I have ever had. How difficult is it really to get a reversal done since 12th September …no one responses to my emails except for my personal banker …PBB.International team this is pathetic service. extremely disappointed & dissatisfied by service from the PBB International team. Mayibuye Botya the consultant/client services doesn’t bother responding to emails , I constantly follow up.extremely frustrated.@StandardBankZA amnt asking for a favour I pay for this service!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
06 Oct 2022, 19:19Hi Hamu
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Oct 2022, 19:19
Official
Hi Hamu
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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hamu P's updateReviewer Update
06 Oct 2022, 20:29I wait in anticipation.
I am really disappointed. I feel absolutely not valued and taken for granted. The team honestly sees as if I am asking for a favour from them but all I am asking for is for some service. I have never seen or heard of Bank reversal that takes this long honestly. Disappointed is an understatement!!!!!
I am really disappointed. I feel absolutely not valued and taken for granted. The team honestly sees as if I am asking for a favour from them but all I am asking for is for some service. I have never seen or heard of Bank reversal that takes this long honestly. Disappointed is an understatement!!!!!
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hamu P's update06 Oct 2022, 20:29
Reviewer Update
I wait in anticipation.
I am really disappointed. I feel absolutely not valued and taken for granted. The team honestly sees as if I am asking for a favour from them but all I am asking for is for some service. I have never seen or heard of Bank reversal that takes this long honestly. Disappointed is an understatement!!!!!
I am really disappointed. I feel absolutely not valued and taken for granted. The team honestly sees as if I am asking for a favour from them but all I am asking for is for some service. I have never seen or heard of Bank reversal that takes this long honestly. Disappointed is an understatement!!!!!
Standard Bank's replyOfficial
07 Oct 2022, 07:38Dear Hamu
We understand your frustration, we will ensure that feedback is provided.
We understand your frustration, we will ensure that feedback is provided.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Oct 2022, 07:38
Official
Dear Hamu
We understand your frustration, we will ensure that feedback is provided.
We understand your frustration, we will ensure that feedback is provided.
Kindest regards,
Standard Bank Hello Peter Team
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hamu P's updateReviewer Update
07 Oct 2022, 14:26I am still waiting on Standard Bank South Africa to even have a courtesy to reach out to me …..it’s officially 5 business hours and no call , email , NOTHING from Standard Bank. SERIOUSLY 😳 WHATS GOING ON HERE
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hamu P's update07 Oct 2022, 14:26
Reviewer Update
I am still waiting on Standard Bank South Africa to even have a courtesy to reach out to me …..it’s officially 5 business hours and no call , email , NOTHING from Standard Bank. SERIOUSLY 😳 WHATS GOING ON HERE
Standard Bank's replyOfficial
07 Oct 2022, 14:47Hi Hamu
Please allow our team to follow up and once we have feedback, we will get back to you.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Please allow our team to follow up and once we have feedback, we will get back to you.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Oct 2022, 14:47
Official
Hi Hamu
Please allow our team to follow up and once we have feedback, we will get back to you.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Please allow our team to follow up and once we have feedback, we will get back to you.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team