Lack of Service

I would hereby like to log a complaint against Standard Bank Personal Lending Division.<br> <br> I have a Gold Cheque Account with Standard Bank. My account had bank charges charged to it for returned debits, prior to going under debt review as my creditors were still trying to debit the account after notifying them of the debt counselling.<br> <br> In Sept 2015, I had my court order rescinded and I am now in the process of querying with my creditors if a qualify for a settlement discount. Most of the creditors advised that it is not in the company policy to grant discounts and this was then escalated to higher management, where companies like old mutual, Nedbank Credit Card division and Woolworths could offer me a settlement discount of 35%, 20% and 20% respectively.<br> <br> I have sent countless emails and wasted so much airtime trying to have this actioned. Either the calls are cut or I received silly communications that my account is less than R5000 and no discounts can be accomodated for. These charges shouldn't of been added to my account in the first place as Standard Bank was also aware of the Debt Review.<br> <br> This is highly unacceptable and I trust that this will be attended to.