Lack of service

On the 14th of April i put a claim for been unemployed and i have Credit life protection for this and then after that i put two more claims which i am also covered for. I have been to the bank several times for help, i have re submitted the paper work twice and all i get is electronic responses, and i have e-mailed them. i have not even received a mail saying your application has been declined. Yet i put in for a loan on my App and a lady phoned me back in a few hours, that is because they will make money out of me. I have been with Standard bank for 15 years and they have been fantastic but the last few months they have been terrible.This has nothing to do with the Covert 19 Pandemic that is going on, it has has to do with me been retrenched in February. They have no problem taking R2000 a month for bank charges, but they dont respond when i need assistance . If i could i would pull out of Standard Bank tomorrow, but i have all my policies and will with them. Gregory Moser