Lack of Service

I have recently opeened a cheque account with SBSA 2015.09.09. Since then i have received no service at all. The branch manager of Hillbrow where account was opened did not release my account i had to literally beg for the account to be released as i had no account opened under my profile, this was after i gave my employer the new details to be updated. Fair enough the account was released but no documents were scanned through on my profile this then prevented me from opening other products such as savings and investments that i had planned. Never the less i managed to open a tax free saving account, till to date i dont have any documentation for that account so i dont have the account no. Further to that i was supposed to be issued with a card seeing that i have a cheque account opened no branch consultant is able to order me a card they are unable to explain why but it appears that the application gets rejected no reason why. When i enquire with the branch each consultant indicates that no card was ever ordered for me. I then call the card division same applies i am informed that no card was ever ordered for me. I am highly disspointed in the service recieved.