Lack of security and customer care

I would like to kindly note that from 13:37 on Thursday when the transaction sms was received up until 6pm numerous calls were made to the Standard bank ***** line.

The first call with the consultant was well over an hour, she told me that I had given someone by the name of Kasey/Casey authorisation? This was being investigated with her team leader sitting with her - I wish for this conversation to be pulled up and listened to with the utmost urgency. The call was disconnected and I made a further 4/5 calls to the Standard Bank ***** line. The consultants then told me that the money was being transferred to my cheque account and would reflect within 24 hours. my cards had been cancelled but no ***** case had been opened. I was at the Standard Bank branch in Sea Point till after 6 pm on Thursday, each consultant that I spoke to the call was either cut off or ended with no feasible response. This is APPALLING and DISGRACEFUL!

On Friday Morning a consultant by the name of Nonhlanghla called to inform me that the ***** had taken place in a branch and that I must go to a branch to assist me and there is no ***** case with Standard Bank ***** - Once again - why don't you listen to the recording?

calls with standard Bank ***** took place from my cell phone as follows on Thursday 31 August 2023 :

13:43 - duration 16 min 24 seconds 13:43 duration 1 hour 10 minutes and 29 seconds 15:00 duration 21 minutes 49 seconds 15:22 duration 6 minutes 9 seconds 16:04 duration 26 minutes 31 seconds

Friday morning 1st September 2023:

08:53 duration 15 minutes 32 seconds Further communication was still done within the bank.

Clearly there is serious miscommunication and lack of interest in my ***** case and security of my account. The matter has merely been passed from pillar to post and swept under the carpet.

the departments actually have no idea what is going on and who should be attending to the urgent matter.

Up till now no CASE NUMBER has been given to me nor has my matter been taken seriously.

This needs urgent attention and your lack of care in my ***** matter is extremely concerning as you merely tell me the branch cannot assist? Well, your consultant Nonhlanhla instructed me very clearly to go to a branch again for further assistance.

A huge amount has been removed from my Standard Bank Credit card together with a cash withdrawal fee of a large amount WHERE IS YOUR SECURITY for ***** on the account? From the first call till Friday morning nothing was done to protect the security of my account or follow up on the matter let alone open a case.

I want full details of who authorised anyone to withdraw a huge amount from my account as well as who withdrew it and where? I did not authorise anything to take place on any platform nor conduct any transaction of any kind.

What kind of service are you giving your clients?

I await your personal response with the Utmost urgency and for my money to be returned to my account.