Lack of response and attention to request X2

Recently I queried at one of your branches about upgrading to Prestige Banking but the lady directed me towards the Young Professionals Private Banking as she knew I have just completed my Honours degree in Audiology and am currently studying my Masters in this same field. She got me in contact with a consultant, Ashnee from Durban, if I remember correctly. She queried about what Audiology is as it is a relatively unknown medical degree and often falls under Family, Rehabilitative and/or Occupational medicine or paramedical which I see some of these fall under your list of qualifying degrees. I explained this to Ashnee and she said she would follow up and request for an approval for me to be able to get this account. I haven't had any contact from her since 10 April when she said she would contact me in the following week. <br> I then emailed [Email Removed] with the same story as above, requesting for someone to assist me. I got a reply from Adelaide Phasha from the Customer Contact Centre Unit who clearly didn't read my email fully and just sent me information regarding Prestige Banking. <br> <br> Please could someone involved in Young Professionals Private Banking contact me.