Lack of Response

Hi, <br> I logged an issue with SBG via twitter and they were responding. The last message from them was for me to DM them around the issue encountered. Post that I have not received any response. I provided my ID number, mobile number and name. I even sent an email to an inbox provided [Email Removed] and I still did not receive any response. <br> <br> I provided screenshots and in depth detail of what I had encountered i.e. I was forced to re-authenticate and re-register when I received the update from the iStore in the October release. I raised this with the Bank as I have been using the app for months and this was not normal. <br> A response would have been appreciated to explain why this occurred.