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asogan R
1 reviews | Active since Aug 2013
10 Jul 2019, 13:58
Lack of response
I am currently sitting in the bank trying to get a hold of someone in the insurance complaints department. It's now 1 hour and 6 minutes. This is the 3rd call and 2 emails later. I was promised that a person from the complaints dept will contact me. This is after the assessors report did not make any sense to what I have claimed. The claims dept claims that the claim is closed and sent to the complaints dept. I have never had any cosespondence as yet with this dept. Frustrated. I guess it's ombudsman time. The number I'm foning is ***. It's now 1 hour 13 min on the fone.
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Replies (3)
Standard Bank's replyOfficial
11 Jul 2019, 05:13Hello Asogan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply11 Jul 2019, 05:13
Official
Hello Asogan
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
*** *** (fax)
***
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asogan R's updateReviewer Update
10 Nov 2019, 05:46I have logged a complaint with the ombudsman and received the assessors report which is partially wrong as he had assessed my naibours property. I am awaiting a response from you useless people.
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asogan R's update10 Nov 2019, 05:46
Reviewer Update
I have logged a complaint with the ombudsman and received the assessors report which is partially wrong as he had assessed my naibours property. I am awaiting a response from you useless people.
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asogan R's updateReviewer Update
10 Nov 2019, 05:50By the way nothing was addressed by you rouges as yet? Thank goodness for the ombudsman. Seems that you would only listen to them
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asogan R's update10 Nov 2019, 05:50
Reviewer Update
By the way nothing was addressed by you rouges as yet? Thank goodness for the ombudsman. Seems that you would only listen to them