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Malcolm N

1 reviews | Active since Dec 2016

31 Mar 2023, 23:02

Lack of respect and no communication channels

I received an e-mail from Standard Bank and thereafter sent an e-mail to Standard Bank enquiring on the legitimacy of the e-mail however no response to my e-mail to date.

0
Replies (5)
Standard Bank
Standard Bank's reply01 Apr 2023, 08:10
Official
Dear Malcom Naidoo

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
MN
Malcolm N's update05 Apr 2023, 13:49
Reviewer Update
Someone called me on Monday whilst I was driving and agreed to call me the next day however I have not received a call back since.
Standard Bank
Standard Bank's reply05 Apr 2023, 13:57
Official
Hi Malcolm

Thank you for reaching out to us. We will follow up and get back to you.

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
MN
Malcolm N's update11 Apr 2023, 12:19
Reviewer Update
Yolandi Mati has not received any of my e-mails and advised that she would try contacting me via Teams which was a lie as she closed the complaint thereafter. Nothing at all was done to address this query. Standard Bank has not received any of the e-mails I sent and nobody seems to care. What a useless organisation that don't seem to give a damn!
Standard Bank
Standard Bank's reply11 Apr 2023, 12:22
Official
Good day Mr. Naidoo

Thank you for bringing this to our attention we will have Yolanda look into this matter and contact you with feedback. 

Please await her call. 
 
Kindest regards, 
Standard Bank Hello Peter Team 
***