AS
Alf S
1 reviews | Active since Mar 2009
16 Apr 2021, 12:00
Lack of professionalism and support
My problem is that the credit card statement you send me gives an email address of *** but emails sent to that address are rejected by the bank. Phoning the bank at any of the phone numbers listed on said statement are either immediately dropped/disconnected or I get to listed to a never ending recording of stuff I am not interested in. I need to speak to someone about a credit card transaction that I do not recognise.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Apr 2021, 01:17Hello Alf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply17 Apr 2021, 01:17
Official
Hello Alf
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
AS
Alf S's updateReviewer Update
17 Apr 2021, 09:20That reply means nothing and even I can see that it was probably sent by a robot. '
It shows just how little the bank care about their clients.
It shows just how little the bank care about their clients.
AS
Alf S's update17 Apr 2021, 09:20
Reviewer Update
That reply means nothing and even I can see that it was probably sent by a robot. '
It shows just how little the bank care about their clients.
It shows just how little the bank care about their clients.