Lack of linking my credit card account to my current account for more than a year

I am sick and tired of asking Standard Bank to link my credit card to my current account, to allow me load the credit card on my online banking profile as well as my Standard Bank application. I received the credit card in November 2016. Subsequently I have been to 3/4 different Standard Bank branches requesting to perform the linking of cards. I have phoned the credit card department numerous times to perform the linking process, who promised that the linking process has been escalated for my credit card. No one follows up with me to keep me informed of the progress, delays or errors. How can it take more than a year to link my account or someone to sort it out and let me know? Worst service ever.