Lack of Feedback upon closing accounts

Middle of June:<br> I Had a few accounts with SB which I wanted to close. <br> It took 2 weeks to get Settlement quotes. These came from Winnie,<br> 24 June-I contacted the customer service center to confirm the banking details that I would be making payment in to....as I was not getting feedback from Winnie<br> The consultant (not Winnie) provided the details telephonically... at which point, I made the payments.<br> 24 -1 July-I have been constantly emailing since then to get settlement letters. I have received all but 1.<br> 1 July - I was notified on the 1st of July that the payment had not reflected in SB Account...I had to constantly follow before they were able to relay this information. <br> I then rep**** providing proof of payment<br> 3rd -I followed up again with Winnie to determine the status of this... Winnie rep**** stating the following:<br> \Kindly be advised that I have send it to our payments department to trace funds