lack of feedback and bad customer service

I am a private bank client of standard bank. early last year i was a victim of identity fruad. when I app**** for an overdraft facility last year in February. standard bank found out about the identify ***** and it took them a week to clear my name as a victim and not a *********. i had to send then a letter from the South African ***** prevention services. they promised to keep the letter in their record for future reference. on the 9th July 2015, i app**** for another overdraft facility, my request was referred to their ***** department. i have not eceived any feedback since the 9th. i called my private banker this morning for him to tell me my application was rejected. when i asked for the reason it was rejected, he told he has system issues and promised to call me back after 30min. i am still waiting <br> <br> i thought being a private bank client menas personal attention, i guess i was wrong