Lack of feedback

How much longer should one receive feedback on a credit card ***** case if it you're informed that someone will contact you within 6-7 working days? Today marks the 9th day and all I've received is an sms stating that my ***** case has been concluded and and I should contact THEM for further queries. What customer service nonsense is this?? The app is useless and frustrating! This is my biggest regret and I can't wait to settle the outstanding balance and cut ties with this bank. One more thing, the home loan still appears on my profile - please step up your admin handling processes and get it removed because it doesn't exist anymore.