Lack of feedback

Since August 2015, I have been in contact with the bank informing them of the change in my financial status and requested feedback on how they ciuld assist as my salaryreduced dramatically. Ever month i have been sending emails and phoning the bank, just to be told to email my request again. Received an sms today stating they handed me over to attorneys. I have just send snother email again after telling the agent i am putting yhis complaint on hello peter. How many more clients are handed over to attorneys because the people working there are not doing their work by phoning the customer and assisting with a problem. I will not bebheld responsible for amy additional charges due to lack of doing their work.