Lack of feedback

Last year this time I convinced my mom to invest her money in your fixed term account, due to the higher interest rate, she was with ABSA for years... she reluctantly accepted.<br> <br> We got the account loaded but a year later she is NOW highly irritated with the bank as they didn't even send her confirmation of the account, no update during the year and finally no confirmation of maturity options etc. FYI ABSA did this, so there is no excuse for Standard Bank not.<br> <br> As a Prestige client, I myself am myself highly disappointed and am regretting taking her out of her comfort zone.<br> <br> PLS ENSURE YOU CALL HER BACK AND APOLOGISE AND GIVE HER THE OPTIONS HS EHAS, AS SHE SERIOUSLY WANTS TO WITHDRAW