Lack of customer service

The other day I visited my local branch of Standard Bank to draw a large amount at the teller (R7000.00). Then came the surprise: I was informed by the teller that only amounts greater than R10000.00 could be withdrawn at the tellers! WHY??? Nobody seems to be able to tell me! Is this AGAIN a matter of an ill-informed employee?

If Standard bank considers this to be good customer service, they need to rethink their policies. If I draw R7000.00 from the ATM, I need to do 2 transactions because the batch of notes is too thick for the machine! Also, how can Standard Bank decide how much I am allowed to draw at the teller. On my account I get two withdrawals per month at the teller at no charge. Surely it is up to me to use it or not use it and to decide for myself what amount I wish to withdraw.