Lack of customer service.

After checking my account statement, I noticed there that was a double deduction on my card fees. I sent a request to have the reversal done. An email was sent that I would be contacted with a solution to the request. Till date I haven't received any communication. I cannot wait to change banks and move to a bank where I feel comfortable being a customer. Having been a customer for over 10 years I am so disappointed and dissatisfied with the service from this bank.