1 reviews | Active since Jul 2009
Lack of customer service
<p>My husband is very ill and required an operation. This was early July. Worried about how long the recovery would be, he asked me to get standard bank to give me access to his banking. I contacted them early July and 6 times since. No response. Apparently they are customer facing and don't answer the phone. When I finally found his private bankers details, I got in contact with them to assist with paying my husbands bills. Now they make feel like a ******** and like I am lying about his condition. I would never bank with standard bank, they have no empathy and no customer service.</p>
Good day Kim
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Kim
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Kim
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Kim
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********Good day Kim
Further to our telephonic conversation on Friday, I have now been advised that suite did meet with both you and your husband, and payments as discussed will be effected.
They have also advised on alternative to assisting you at present with your husbands accounts.
Please feel free to contact me should you need help in any way.
Kind regards
Penny Rabe
Good day Kim
Further to our telephonic conversation on Friday, I have now been advised that suite did meet with both you and your husband, and payments as discussed will be effected.
They have also advised on alternative to assisting you at present with your husbands accounts.
Please feel free to contact me should you need help in any way.
Kind regards
Penny Rabe
Good day Kim
Further to our telephonic conversation on Friday, I have now been advised that suite did meet with both you and your husband, and payments as discussed will be effected.
They have also advised on alternative to assisting you at present with your husbands accounts.
Please feel free to contact me should you need help in any way.
Kind regards
Penny Rabe
Good day Kim
Further to our telephonic conversation on Friday, I have now been advised that suite did meet with both you and your husband, and payments as discussed will be effected.
They have also advised on alternative to assisting you at present with your husbands accounts.
Please feel free to contact me should you need help in any way.
Kind regards
Penny Rabe
Good day Kim
Further to our telephonic conversation on Friday, I have now been advised that suite did meet with both you and your husband, and payments as discussed will be effected.
They have also advised on alternative to assisting you at present with your husbands accounts.
Please feel free to contact me should you need help in any way.
Kind regards
Penny Rabe
Good day Kim
Further to our telephonic conversation on Friday, I have now been advised that suite did meet with both you and your husband, and payments as discussed will be effected.
They have also advised on alternative to assisting you at present with your husbands accounts.
Please feel free to contact me should you need help in any way.
Kind regards
Penny Rabe