MS
Maria S

1 reviews | Active since Oct 2023

25 Mar 2024, 10:41

LACK OF CUSTOMER SERVICE

STANDARD BANK MUST CLOSE. THEY ARE MESSING AROUND WITH PEOPLE'S LIFE. THIS IS FOR THE SECOND TIME HOME LOAN DEPARTMENT. I AM ANGRY AND STANDARD BANK DOES NOT UNDERSTAND CUSTOMER SERVICE. THAT IS WHY WHEN YOU GO TO STANDARD BANK BRANCHES, PEOPLE ARE ALWAYS SCREAMING TO THEIR EMPLOYEES BECAUSE THIS BANK CAN FUSTRATE YOU. THEY ALWAYS FIND WAYS TO MESS UP WITH PEOPLES LIFE. GO TO FNB AND LEARN THE CORRECT SYSTEM, YOUR SYSTEM IS OLD AND DOES NOT TALK TO EACH OTHER. THAT IS WHY YOU WILL NOT GET AWARD FOR SERVICE OR EVEN SYSTEM #STANDARD BANK MUST CLOSE DOWN

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Replies (3)
Standard Bank
Standard Bank's reply25 Mar 2024, 10:47
Official
Dear Maria

 This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Mar 2024, 13:53
Official
Dear Maria 

Our team unsuccessfully attempted to call you.

Please let us know the best time to reach you.

Eagerly awaiting your reply. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply26 Mar 2024, 16:38
Official
Good day Maria

Thank you for the alternate contact details.

We will ensure our team reaches out to you.

Kind regards
Standard Bank Hello Peter Team
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