Lack of Customer Service

The branch has two entrances. On one entrance there is a hand written list of customers to be serviced in sequence as they enter. Customers entering the second entrance are just ignored until they find out they are not on the list to be attended to, and after wasting a considerable amount of time. After complaining they are then attended to. I was so fed up and left to do my business at another branch with a better service culture. Other banks have ticket systems where all customers are registered as they enter and then attended to on a first come first serve basis, but it seems Standard Bank has not yet arrived in the 21st century to have such a system to register all customers entering the branch.<br> On a Saturday morning there is only one service consultant with about eight other vacant work stations available. Some of the staff are also not easily identifiable and seem to dress as they please. I will not be using this branch to do any banking business again.