1 reviews | Active since Mar 2009
Lack of Customer Service
<p>I was depositing money on Friday 14/07/17-the service I got once at the teller was nothing short of dissapointing.There was no interaction whatsoever with th eteller on the other side.I gave her a statemnet,she did not greet ,she did not confirm any details with me ie.what I was there to do,my name(which goes onto the depositors name),my contact details nor did she even ask me how much I was depositing,she didn't even ask me to confirm if everything was correct on th edepoit slip -whereas on previous occasions I was asked thees details by the teller on the other side.The only time she spoke to me was when she asked me to sign the deposit slip.Needless to say I than went on to write th ecomplaint on the complaints book and was attened to by the lady at reception who refered me to another lady who said she spoke to the team leader (Nishaani) who then get back to me...fastfoward to Monday ,I have to been given feedback.So laying a complaint at the branch is than useless-because nothing is done. </p>
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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