MM
Minah M

1 reviews | Active since Sept 2019

25 Nov 2019, 16:53

Lack of confidentiality and information.

I recently got dismissed from the bank, now being on the job market again. When my potential employer make a reference check ,, all that he got is the amount that I owe them that was disclosed to him without my knowledge and without me knowing about that amount of R36 000. I only came to reliaze from the potential employer. Do I not have right to know if I owe the bank according to FAIS and FICA. I am a client of the bank they have my contacts but I was not contacted by anyone from SBFC my confidential details were disclosed to a 3rd party without my knowledge and without me knowing about that amount. To my suprise how do they send any financial info of their client without any consent. A head of legal SBFC does he not know what a consent form is before he gives any information out, especially to another individual broker . Do I not have the right to privacy and the right to information about any financial product or debt I have with them. Do I get humiliated like this,?

I have a proof of those disturbing emails that Leon Els send out.

Regards, Minah. R

0
Replies (1)
Standard Bank
Standard Bank's reply27 Nov 2019, 08:05
Official
Dear Minah Modjadji

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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