Lack of comprehension?
I am assisting a group of persons who had ***** on their accounts. I have been trying to speak to a senior enough person to try and find solutions to the high incidents of ***** on the accounts of senior citizens, There is no way anyone at their head office is available to speak to me, let alone the CEO who does not even acknowledge an email sent to him........ I am constantly being referred to a call centre
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Replies (3)
Standard Bank's replyOfficial
10 Jul 2024, 16:41Dear John
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jul 2024, 16:41
Official
Dear John
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
14 Jul 2024, 16:06I have had a response from the guys on Facebook and will be sending a full report about my problem to them this evening. I still do not have a name of any senior manager at the bank and the CEO is still totally silent - an indication of the service one can expect from a World class Bank ?
's update14 Jul 2024, 16:06
Reviewer Update
I have had a response from the guys on Facebook and will be sending a full report about my problem to them this evening. I still do not have a name of any senior manager at the bank and the CEO is still totally silent - an indication of the service one can expect from a World class Bank ?
Standard Bank's replyOfficial
14 Jul 2024, 16:36Hi John
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jul 2024, 16:36
Official
Hi John
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***