lack of communication ...poor accounts and poor service

I'm not happy regarding the lady that called me this morning ...first she is telling me that the R57k its not paid by me it is paid by the subsidy meaning it’s not mine, and second she is telling me about an arrangement for march when that one was resolved .my main issue it is not march here I'm talking about the the R57k money that was paid on the 11 April and the relieve that i ask for 8 months catering my arrears ...so I'm little bit confused here and even when she says that the money it is not paid by me ...meaning that it gives standard bank the rights to do as they pleased to my account ....cause reason why i went to apply for the subsidy it was because i needed financial assisted so in this case they act as if their the one who send me to apply for the money !!!!!!!!!!!!! and again what's wrong with communicating with their clients ....their very quick in handing over clients to lawyers for arrears' still say and still stand with is either u give me the relieve that i requested and you agreed /give me back the money that the lady said it’s not mine maybe it’s for standard bank i don't know /i change my banking details ull get my money after the 8 months is finish .....or i won’t mind taking the matter to the ombudsmen's of banks ad hear if this is how a client must be treated (TCF).

so now when the lady calls i hope she mustn't say anything for March cause my case is from April . cause if u speak anything for March meaning u don't know ur story .done