Lack of communication on home loan

I'm very furious about the lack of communication and feedback on the home loan department of standard bank. <br> <br> application submitted 6th of Feb, clearly stated offer of purchase expires 20th of Feb<br> documents submitted at the branch; all of what was required, even got an sms (on the 6th while at the branch) saying we have been approved with something (i.e. credit check needs to be done)<br> <br> Home loan dept<br> - no sms about the status <br> - no call from consultant<br> <br> Myself<br> - have to call call center on the direct consultant dealing with my application<br> - have to call in everyday to follow up and get told the same thing over and over. application in verification/workup/communication<br> - my offer has expired last week, which i called and ask for escalation. no feedback or communication from standard bank<br> - my offers has expired, called today to call center. still same notes communication/verification. strange coz now the offer has expired, but they haven't noted that still.<br> <br> no final decision, no communication, no feedback<br> <br> suggestion:<br> communication, communication, communication<br> every branch have their own home loan department<br> <br> i wouldn't recommend anyone to go through what i did. period<br>