Lack of communication on ********** transactiom

Good day,

I am disappointed that I have to use this forum to achieve some assistance.

On the 28th of February I called the bank to stop my credit card as there was a ********** transaction that took place. I was reassured that the payment will be not processed as the bank managed to contact the merchant directly. I was told I would contacted within 3-5 working days.

On the 5th of March, I received a message from the bank to let me know the transaction was not processed and the bank was working to resolve this. I was given a number to call, should I need.

Now, on the 16th of March, 12 working days later, I have attempted to call the number given. I have called over 10'times and stayed on the line for over 10 minutes to no avail.

Moreover, the amount has been taken off my credit card and was therefore not reversed.

I am very frustrated as I cannot make any contact with anyone at the depertmanent to resolve or inquire about this issue.

I am hoping that this will help to resolve this frustration,