Lack of communication on a ***** case

I need urgent assistance regarding an unauthorized transaction on my Standard Bank savings account dated 13 May 2025.

On the above date, I received a notification that R238.96 was debited from my account via Uber Eats, a transaction I did not authorize. I immediately contacted Standard Bank’s call Centre to block my card and report the incident. The consultant assured me that the matter had been logged and that someone from the ***** department would contact me within 7 days for further investigation.

I have not received any communication or update regarding the progress of the investigation, and the funds have not been refunded to my account. I am extremely disappointed by STDB with the lack of communication regarding a matter as serious as *****. Can this *****ulent transaction be urgently investigated and that I be provided with an update on the progress of this investigation ASAP.