Lack of Communication and Stressful Experience with Standard Bank EasySell

I would like to express my deep dissatisfaction with Standard Bank and the EasySell program. The lack of communication regarding my statement of account has been extremely frustrating and has only added to an already stressful situation.

All I have been asking for is clarity on my own personal accounts and information. Why is it that I do not have access to my own account details — especially when it relates to monies owed to me? This lack of transparency is unacceptable.

When trying to obtain my statement of account, I discovered there were no proper procedures in place to assist me. Instead, I was constantly given the run-around between call centres and referred to email channels that offered no real help. This created even more stress during an already difficult process.

Selling a property is never easy, but instead of receiving the assistance and support that EasySell promises, I was left feeling unsupported and misinformed. The program offers assistance in theory, but in reality, it provides no positive benefit to the seller.

Based on this experience, I would never use Standard Bank again for any service or product, no matter how competitive their offers may seem. I simply cannot trust the bank or their processes, and I would never recommend Standard Bank to anyone.

I urge Standard Bank to review how they handle these matters and to improve transparency, communication, and customer care in the EasySell process.