Lack of Communication and Feedback on Provisionally Approved Revolving Loan

On 27 May 2025, after 13:04, my husband received a provisional approval for a revolving loan from Standard Bank via the banking app. He immediately received the contract, completed it, and submitted all the required documents as requested. Since then, there has been no communication or update from the bank.

Every time he tries to follow up via the app, the status simply says "in process" — with no indication of what steps have been taken or what the outcome is. This lack of feedback is extremely frustrating, especially when a decision or next steps should be communicated promptly.

We expect a reputable institution like Standard Bank to provide better transparency and communication throughout such an important process. Can someone from the bank please urgently clarify what has been done, what the current status is, and what the outcome will be?