Lack of communication

I have a student achiever accounts I had opened while I was in tertiary , I have used it to allocate funds in order for my debit orders for investment, and other contracts...<br> The back has now froze my account due to FICA requirements and did effectively communicate this with me,<br> I was advised that the only for of communication is via SMS, now given that you have my email, my address should you have at least found a way to contact me ( besides the SMS) I would have acted and none of this would be a reality.<br> So you freeze my account charge fees for debit orders bouncing, last I checked account this statement its R115 per transaction<br> Little do I know that when I make these transactions they don't go though, I owe them and I owe you<br> alright fine, ill pay even though you could have so kind as to call to confirm that I still use the number, email, send me a letter: DO SOMETHING!!!!!<br> <br> I have a bond application and they see that I am owing other parties I cant to anything now, my bond application is paused <br> Guys I never complain about anything, but guys I know im small fry but you can be better as an origination<br> To actually thing I was considering to do more business with you <br> <br>