Lack of Communication

My electricity ran out one night at about 10 ?'clock and I was trying to buy electricity via the internet but the transaction kept declining. After being without electricity the whole night I tried again the next morning only to receive the same message. I tried again a couple of days later only to get same message. I have since found out that Standard Bank is not a provider of prepaid electricity anymore. I am most disgusted, could the bank not have put a message on the system to say that it is suspending the purchase of electricity via internet and cellphone banking. This is shocking customer service as there are thousands of customers who bought their electricity via this route only to find out when it was too late and they were left in the dark that we could not buy electricity via this route.