Lack of communication

Application number: **********

I app**** for a readvance on my bond on the 10th April. Std Bank came back with an approval of R36900 on the 18th of April 2019. I requested them to re look at the amount as according me it was supposed to be more. It is now the 2nd of May with no feedback. it's shocking to note that a different bank approved a complete switch in less time than a re-advance. I have been with Standard Bank for 20 years and in this era of competitive and innovative banking that this is how clients get treated.

This happens every time I have dealings with Standard Bank Homeloans and I urge anyone looking for a bond to go elsewhere for service levels and innovative banking.