Lack of communication

I have been trying to resolve a problem with my wifes vehicle finance. I have tried the call centers and have been transferred from call center to call center for 2 hours. Even if I explain to the agent the call center they want to transfer me to, is the center that put me through to them. I have tried email after 10 days not even a call back or a message to say they are trying to get hold of me or my wife. Disappointed in the lack support